1. Information We Collect
We may collect information you provide directly to us, information collected automatically through our website, and information generated through your communications with us.
A. Information You Provide
We may collect information you choose to provide, including:
- Name
- Email address
- Phone number
- Mailing address, city, state, ZIP code, or general location
- Preferred contact method
- Appointment request details
- Home quote request details
- Desired home type, model, floorplan, size, features, or price range
- Purchase timeline
- Land ownership or land status information
- Financing interest or loan status
- Trade-in or existing home information
- Messages, questions, or other information submitted through forms
- Any other information you choose to provide
B. Communications Information
If you contact us by phone, email, text message, website form, chat, or social media, we may collect records of those communications, including dates, times, message content, and contact details.
C. Automatically Collected Information
When you visit our website, we may automatically collect technical and usage information, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages viewed
- Referring website
- Approximate location
- Date and time of visit
- Website interactions
- Cookies, pixels, tags, analytics identifiers, and similar technologies
2. How We Use Information
- Respond to quote requests, appointment requests, and questions
- Help you research manufactured homes, mobile homes, modular homes, park models, tiny homes, or related housing options
- Provide information about homes, inventory, floorplans, pricing, availability, promotions, financing options, delivery, setup, installation, or related services
- Schedule appointments, tours, callbacks, or consultations
- Communicate with you by phone, email, text message, or other methods where permitted
- Send appointment reminders and customer-service communications
- Send marketing or promotional communications where permitted by law and your consent choices
- Improve our website, services, advertising, and customer experience
- Analyze website traffic and marketing effectiveness
- Prevent fraud, misuse, spam, or security incidents
- Comply with legal obligations
- Enforce our terms, policies, and agreements
3. Lead Requests and Internal Routing
When you submit a quote request, appointment request, contact form, or similar inquiry through our website, your information is routed to the Española Mobile Homes team so we can respond to your request.
Unless otherwise disclosed at the point of collection, consumer leads submitted through this website are not sold to third-party lead buyers and are not routed to unrelated dealers, lenders, insurers, or service providers.
4. Calls, Emails, and Text Messages
If you provide your phone number or email address, Española Mobile Homes may contact you about your inquiry, appointment, quote request, customer relationship, or related services.
We may use text messages for appointment reminders, customer communications, service-related updates, and marketing communications where permitted by law and your consent choices. Our SMS program may appear as Española Mobile Homes text updates.
Where required, we will obtain your consent before sending marketing text messages. Consent to receive marketing text messages is not a condition of purchase.
- Message frequency may vary.
- Message and data rates may apply.
- You may opt out of text messages by replying STOP.
- You may request help by replying HELP.
- We do not sell, rent, or share SMS opt-in data or mobile phone numbers with third parties for their own marketing or promotional purposes.
5. How We Share Information
We may share personal information in the following limited circumstances.
A. Within Our Business
We may share information internally with employees, contractors, representatives, or authorized team members who need the information to respond to your request, provide services, communicate with you, operate the website, or support our business.
B. With Service Providers
We may share information with vendors that help us operate our website and communications systems, including:
- Google Analytics 4 for website analytics
C. For Legal, Safety, or Security Reasons
- Comply with law, regulation, subpoena, court order, or legal process
- Protect our rights, property, customers, employees, or business
- Investigate fraud, spam, security issues, or misuse
- Enforce our terms and policies
- Respond to law enforcement or government requests
D. Business Transfers
If Española Mobile Homes is involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, personal information may be transferred as part of that transaction.
6. Cookies and Analytics
We may use cookies, pixels, tags, analytics tools, and similar technologies to keep the website functioning, understand website traffic, improve website performance, measure marketing effectiveness, prevent fraud and security issues, and improve customer experience. We currently use Google Analytics 4 to help understand website usage and improve our website.
You can adjust your browser settings to block or delete cookies. Some website features may not work properly if cookies are disabled.
7. Email and SMS Providers
We may use third-party providers to send emails, text messages, or related communications. These providers help us deliver messages, manage delivery status, and support communication-related functionality when those services are enabled.
8. Financing and Insurance
If you ask us about financing or related services, we may discuss available options or help direct you to appropriate resources.
Unless a form clearly states otherwise, submitting a general website inquiry does not mean your information will automatically be sent to a lender, insurer, or unrelated third party.
If we later offer a form that sends your information to a lender, insurer, or other third-party provider, we should disclose that sharing at the point of collection.
9. User Choices
To submit a privacy request, contact us at:
Email: [email protected]
Phone: (505) 747-8070
Mailing Address: 1103 N Riverside Dr, Española, NM, 87532
- Request updates to your contact information
- Ask us to delete certain information, subject to legal and operational limits
- Opt out of marketing emails by using the unsubscribe link
- Opt out of text messages by replying STOP
- Adjust browser cookie settings
- Contact us with privacy questions or requests
10. State Privacy Rights
Depending on where you live and how applicable privacy laws apply to us, you may have certain rights regarding your personal information. These may include the right to request access, correction, deletion, or information about how personal information is used.
Española Mobile Homes serves shoppers in New Mexico and may also work with buyers in nearby markets. We will respond to privacy requests as required by applicable law. We may need to verify your identity before processing a request.
11. Data Retention
We retain personal information for as long as reasonably necessary to:
- Respond to your requests
- Provide services
- Maintain customer and business records
- Document communications and consent
- Resolve disputes
- Prevent fraud or abuse
- Comply with legal obligations
- Enforce agreements and policies
12. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, database, email system, SMS system, or internet transmission is completely secure. We cannot guarantee absolute security.
13. Children's Privacy
Our website is intended for adults and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
14. Third-Party Websites
Our website may link to third-party websites, tools, social media pages, manufacturer websites, financing resources, or other services. We are not responsible for the privacy practices, content, products, or services of those third parties.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date. Your continued use of the website after changes are posted means you accept the updated Privacy Policy.
16. Contact Us
- Española Mobile Homes
- 1103 N Riverside Dr, Española, NM, 87532
- [email protected]
- (505) 747-8070
- https://www.espanolamobilehomesnm.com/
